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Here we have assembled a short question- and answer page(F.A.Q.). If you do not find the answer to your question or problem here, please contact our Support.
Placing a bet and booking winnings 
To place a Bet, you must log in with your username and password(both fields are case sensitive). Now from the lefthand side choose the racecourse and then from the middle the race in which you want to bet. There you find the race details and the current odds.

The odds are calculated to a stake of 10 euros. The odds reflect the amount of money bet on each horse and therefor their chances of winning. To fill out your betting slip correctly, please mark the type of bet you are making, the horse(s) selected and your stake. When you have finished, the total stake of your bet will be shown and by klicking "bet now" will be shown on the following page for your approval. Now you must confirm your bet. If you wish to place another bet in the same race, click "Back to the race". In order to place a bet in another race, you should start by choosing the racecourse as before.

Under “Next races” you can then choose a race due to start soon, in order to bet on it. You can also place bets in advance for races due to be run in the future by selecting the correct date. As soon as the result is official and the starting prices or odds have been declared, your winnings will be credited to your betting account. Should any of your selections be a non runner, your stake will be returned to you after the official result is known; the same applies to ante-post and early price bets.
Types of Bets 

Win bets are sucessful when the horse on which you have bet finishes first in the race. Win bets must be marked in the top row ("I") of your betting slip.

Place bets are successful when the horse on which you have bet finishes first, second or third (or first or second). See the our terms and conditions for details. Place bets must be marked in the top row ("I") of your betting slip.

Ita bets are successful when the horse on which you have bet finsihes exactly second. Ita bets must be marked in the top row ("I") of your betting slip.

A straight forecast is succesful when the horses you have chosen finish first and second in the correct order. Forecasts must be marked in the top two rows of the betting slip ("I" and "II"); when you make a combination or box bet, this should be made in the row marked "K".

Tricasts are successful when the horses you have chosen finish first, second and third in the correct order. They should be marked in the top three rows of your betting slip ("I", "II" and "III"). When you make a combination or box bet, this should be marked in the row marked "K".

Dual forecast bets are won when two horses you have selected finish first and second in either order. You must mark your bets in the lines “I” and ”K”, where you bet a combination or box dual forecast, this must be marked in the bottom line “K”.

Swinger bets are won, when two of the horses you have selected finish either first, second or third, in any order. Swinger bets should be marked in the lines “I” and “K”, where you bet a combination or box swinger, this should be marked in the bottom line “K”. Trio bets are won, when three horses you have selected finish first, second and third in any order. Trio bets must be marked in the lines “I”; “II” and “K”, while combination or box bets should be marked in the line “K”.

In the case of an early price bet, the customer accepts the odds offered by the bookmaker in advance of the race. The agreed odds will be quoted on your betting slip and remain unchanged, regardless of any later change at the racecourse. Winnings are credited as soon as the result is official. Note: ante-post and early prices fluctuate, only the price quoted at the moment you place the bet is correct. Early prices are only quoted for win, place and ita bets and are not available in every race. Place bets at ante-post or early prices are only accepted when a win bet is placed in the same race, and only up to a maximum of twice the stake of the win bet.

2of4 bets (PMU) are won if two of the four seeded horses cross the finish line as first, second, third or fourth.

Super 4 bets (PMU) are won if four of the seeded horses cross the finish line as first, second, third and fourth in the correct order.

Tiercé + bets (PMU) are won if three of the horses bet are shown as first, second and third by the totalizator, whereby the correct order is important. The bettor wins the ordre rate (if the order is correct) if the 3 horses crossed the finish line in the order specified by him, the desordre rate (in any order) if the 3 horses arrive in a different order.

Quarté + bets (PMU) are won if four of the horses bet are shown as first, second, third and fourth by the totalizator, whereby it depends on the correct order. The bettor wins the ordre quota if the 4 horses crossed the finish line in the order he specified, the desordre quota if the 4 horses arrived in a different order and the bonus quota if he did, regardless of their order Order, only correctly guessed the first 3 horses in the finish.

Pick 5 bets (PMU) are won if the first 5 horses cross the finish line as first, second, third, fourth and fifth in any order.

Multi/Mini Multi-bets (PMU) are won if the four, five, six (Mini Multi) or seven (Multi) seeded horses cross the finish line first, second, third and fourth in any order.

Please refer to the detailed descriptions of these bets in our terms and conditions.

Betting into the U.S. pools 

All bets will be transmitted direct into the racecourse pool and settled at the original dividends declared at the racecourse. Bets are normally made in US dollars, as is clearly marked on our betting slips for U.S. races. We shall also report the equivalent amount in euros as guidance. The daily rate for the dollar as fixed by the European Central Bank will be used as our basis for calculating the amounts staked and won. As far as your betting account is concerned, nothing will change, and all sums won or lost, as well as paid in or out, will still be given in euros.

Some types of American bets are different from those in Europe. Here is a complete guide for your reference:

WIN
Win bets are won when the horse on which you have bet is officially proclaimed the winner by the declaration of the tote dividends. Win bets must be marked in the top row ("I") of your betting slip.

PLACE
Place bets are won when the horse on which you have bet is officially placed first or second. It should not be confused with a European place bet. Place bets must be marked in the top row ("I") of your betting slip.

SHOW
Show bets are won when the horse on which you have bet is officially placed first, second or third. This is therefore equivalent to a European place bet. Show bets must be marked in the top row ("I") of your betting slip.

WIN/ PLACE
This is two bets on the same horse, one to win and one to finish first or second.

WIN/ SHOW
This is two bets on the same horse, one to win and one to finish first, second or third. This is equivalent to a European each-way bet.

WIN/ PLACE/ SHOW
This is three bets on the same horse, one to win, one to finish first or second, and one to finish first, second or third. Also known as “across the board”.

PLACE/ SHOW
This is two bets on the same horse, one to win or finish second, and one to finish first, second or third.

EXACTA
For this bet you have to forecast the horses officially placed first and second in correct order. This is equivalent to the European straight forecast (Zweierwette). For a simple bet, you should mark your selections in the top two lines (“I” and “II”). You can also make a combination bet or “box” by using the bottom line marked “K”

TRIFECTA
For this bet you have to forecast the horses officially placed first, second and third in correct order. This is equivalent to the European tricast or Dreierwette. For a simple bet, you should mark your selections in the three top lines (“I,”II” and “III”). For a combination bet or “box”, use the bottom line marked “K”

SUPERFECTA
For this bet you have to forecast the horses officially placed first, second, third and fourth in correct order. This is equivalent to the German Viererwette. For a simple bet, you should mark your selections in the four top lines (“I”,”II”,”III” and “IV”). For a combination bet or “box”, use the bottom line marked “K”

QUINELLA
For this bet you must forecast the two horses officially placed first or second in either order. On your betting slip, one selection should be made in the top line (“I”) and the others(s) in the bottom line (“K” )

Infos,Form and Results 
You will find all the information you need on today´s races under the heading "Info summary". Under "Daily info" you will find the cards for today´s racecourses as well as fast and future fixtures. Under "Runners index" can be found a listing under a search mask of all horses engaged that day. Under "Results" you are not only able to find results of previous races, but also more detailed information regarding a horses´ past performances and form. Under "Horse search" you quickly find the required horse and his past performances and entries.

In the list of runners for each race you can click (i) next to each horse´s name to see a short summary of their latest placings and form. You can also see a more complete record of form by clicking on the short version.
Rules for the handling of bets taken by the PMU with non-starters 
Win and place bets:
If the horse you have bet on is a non-starter -> stake is refunded

Quinella bets - single ways:
1 non-starter, remaining horse comes first (no winning stable rule) -> payout at winning odds
2 non-starters -> stake is refunded

Quinella bets - banker:
Banker is a non-starter -> full stake is refunded
Other horses in the bet are non-starters -> same as with single ways and 1 non-starter

Swinger bets - single ways:
1 non-starter, remaining horse is placed -> payout at relevant place odds
2 non-starters -> stake is refunded

Swinger bets - banker:
Banker is a non-starter -> full stake is refunded
Other horses in the bet are non-starters -> same as with single ways and 1 non-starter

Exacta bets - single ways:
1 non-starter, remaining horse comes first (no winning stable rule) -> payout at winning odds
2 non-starters -> stake is refunded

Exacta bets - banker:
Banker is a non-starter -> full stake is refunded
Other horses in the bet are non-starters -> same as with single ways and 1 non-starter

Trio bets - single ways:
1 non-starter, remaining horses are first and second in any order -> payout at quinella odds
2 non-starters, remaining horse comes first (no winning stable rule) -> payout at win odds

Trio bets - banker:
The only banker is a non-starter -> full stake is refunded
Both bankers are non-starters -> full stake is refunded
Other horses in the bet are non-starters -> same as with single ways and 1 or 2 non-starters

Trifecta bets - single ways:
1 non-starter, remaining horses are first and second in the correct order -> payout at exacta odds
2 non-starters, remaining horse comes first (no winning stable rule) -> payout at win odds

Trifecta bets - banker:
The only banker is a non-starter -> full stake is refunded
Both bankers are non-starters -> full stake is refunded
Other horses in the bet are non-starters -> same as with single ways and 1 or 2 non-starters

2 of 4 bet:
If the punter has not selected a back-up horse (or after possible consideration of the back-up horse), a payout or refund is made only in the following cases:

Banker is a non-starter -> full stake is refunded
1 non-starter from 2 selected horses and the second horse finishes in the first four -> "Placé" odds
2 non-starters from 2 selected horses -> stake is refunded

Tiercé bets:
If the punter has not selected a back-up horse (or after possible consideration of the back-up horse), a payout or refund is made only in the following cases:

1 non-starter from 3 selected horses, the remaining horses take the first 2 places -> "Couplé Gagnant" odds
2 non-starters from 3 selected horses, the remaining horse comes first -> "Simple Gagnant" odds
3 non-starters from 3 selected horses -> stake is refunded
Two bankers are non-starters -> stake is refunded

Quarté+ bets:
If the punter has not selected a back-up horse (or after possible consideration of the back-up horse), a payout or refund is made only in the following cases:

1 non-starter from 4 selected horses, the remaining horses take the first 3 places in any order -> 2 bonus odds
2 non-starters from 4 selected horses -> stake is refunded
Banker is a non-starter -> stake is refunded
2 or 3 bankers are non-starters -> stake is refunded

Pick 5 bets:
If the punter has not selected a back-up horse (or after possible consideration of the back-up horse), a payout or refund is made only in the following cases:

1 non-starter from 5 selected horses, the remaining 4 horses finish in the first 5 places in any order -> Pick 5 Bonus odds
2 non-starters from 5 selected horses -> stake is refunded

Multi-Bets:
The process with non-starters is simplified in the case of an accumulator, and bets from punters remain valid. If there are non-starters, the bet is either downgraded or the stake is refunded.

1 accumulator with 7 and 1 non-starter -> downgraded to 6
1 accumulator with 7 and 2 non-starters -> downgraded to 5
1 accumulator with 7 and 3 non-starters -> downgraded to 4
1 accumulator with 7 and 4 or more non-starters -> stake is refunded
1 accumulator with 6 and 1 non-starter -> downgraded to 5
1 accumulator with 6 and 2 non-starters -> downgraded to 4
1 accumulator with 6 and 3 or more non-starters -> stake is refunded
1 accumulator with 5 and 1 non-starter -> downgraded to 4
1 accumulator with 5 and 2 or more non-starters -> stake is refunded
1 accumulator with 4 and 1 or more non-starters -> stake is refunded

Mini Multi Bets
The process with non-starters is simplified in the case of an accumulator, and bets from punters remain valid. If there are non-starters, the bet is either downgraded or the stake is refunded.

1 mini accumulator with 6 and 1 non-starter -> downgraded to 5
1 mini accumulator with 6 and 2 non-starters -> downgraded to 4
1 mini accumulator with 6 and 3 or more non-starters -> stake is refunded
1 mini accumulator with 5 and 1 non-starter -> downgraded to 4
1 mini accumulator with 5 and 2 or more non-starters -> stake is refunded
1 mini accumulator with 4 and 1 or more non-starters -> stake is refunded

Errors excepted, subject to correction, T&Cs apply
Source: PMU France
 
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