I. About these terms & conditions
Throughout these terms and conditions:
- references to “we”, “the Company”, or “us” refer to www.onextwo.com and/or IBA Entertainment Ltd., a company registered in Malta, with company number C 47819 and registered office at Cornerstone Business Centre, Level 1-Suite B, 16th September Square, MST1180 Mosta, Malta,
- references to the “website” refers to www.onextwo.com website, which is partly operated by the Company;
- references to the “Services” are to the online gambling operated and provided by the Company via the website and any other games and activities which may be added to the website from time to time;
- references to the “Software” are to all computer software programmes downloadable from the website;
- references to the “onextwo Facility” are to the website, the Software, and the Services collectively; and
- references to “you” or “your” or the “customer” are to any person who uses the Onextwo Facility under these terms and conditions.
- references to the term “account” are to the betting account of the customer at www.onextwo.com.
- Application of these terms and conditions
These terms and conditions govern all bets accepted by us and all use by you of the Onextwo Facility. It is a condition of holding an account with us that you agree to accept these terms and conditions. By registering on the website, opening an account with us or using the Onextwo Facility, you are deemed to have fully accepted to be bound by these terms and conditions.
IBA Entertainment Ltd. is fully licensed under the relevant laws of Malta and is regulated by the Malta Gaming Authory for the purposes of operating online betting. The company holds the licence MGA/CL1/575/2009 and MGA/CL2/575/2009 issued on 17th January 2011. However, such betting may not be legal in other jurisdictions and the Company makes no representation as to the legality of its online betting in other jurisdictions. This agreement shall be governed by and interpreted in accordance with the laws of Malta and you agree to submit to the non-exclusive jurisdiction of the Courts of Malta.
- Legally binding nature of these terms and conditions
These terms and conditions constitute a legally binding agreement between you and the Company and will govern your use of the Onextwo Facility. Please read these terms and conditions carefully. We reserve the right to make changes to these terms and conditions. However, the Company will ensure that you are notified of such amendment and that your consent to the amendment is requested the first time that you access your account subsequent to any amendment. If you do not agree to the amendment of these terms and conditions, you will not be permitted to continue using the Services.
It remains your responsibility to periodically check the terms and conditions to ensure that you continue to agree with them and you are advised to check these terms and conditions each time you use the Services. Any bet received (but not settled) prior to the time of amendment and notification of amended terms and conditions will be subject to the pre-existing terms and conditions.
II. Your account
- Opening your account
In order to access the Services, you must first register on the website and open an account. Registration is only available to persons aged 18 and over.
When opening your account, you are required to provide certain registration details. You acknowledge that it is your responsibility to ensure that all information supplied is accurate and up to date at all times. We reserve the right to void any winnings if it transpires that you have provided incorrect or misleading registration information.
Only one account is permitted per person. We reserve the right to close any additional accounts and return the deposit amount to you, or treat all such accounts as one joint account, in either case at our discretion.
Registration of a new customer is performed online by entering personal data and selecting an individual username and user password. The personal password can be changed by the customer online at any time.
The company reserves the right to automatically delete unused customer accounts (without any credited amount) after the expiration of a period of three months. In such case it shall be possible to re-register at any time.
Registration automatically includes the opening of a personal virtual betting account. The opening of this betting account is free of charge and is not associated with any obligations for the customer whatsoever.
All financial transactions (in particular deposits of funds, withdrawals, bonus credits, stake money) shall be conducted solely via the personal betting account. Any dispute of credit notes, payouts or any other bookings entered on the betting account must be contested with IBA within 14 working days by e-mail or in writing. After this period expires, such bookings shall be deemed to have been approved by the customer.
The company retains the right to reject a registration without stating the reasons for such.
- Use of your account
Your account is for your sole personal use only and shall not be used for any professional business or commercial purpose.
You shall not allow (either intentionally or unintentionally) any third party including any person under the age of 18, to use your account, passwords or identity to access or use the Onextwo Facility. Bets placed by third parties aware of your username or passwords will be considered valid and you shall be responsible for any activities undertaken on your account by any such third party. We will not be liable for any such unauthorised use and you will not be refunded any resulting losses incurred regardless of whether or not the third party who participated in the Services had your consent.
We may require you to change your password or we may suspend your account if we have reason to believe that there is likely to be a breach of the Company’s security policies or misuse of the Onextwo Facility.
By placing a real wager or bet on the Onextwo Facility, you warrant that you are and have verified that you are legally permitted to use the Onextwo Facility within all jurisdictions applicable to you, and such use by you does not violate any laws or regulations of any such jurisdiction(s). We reserve the right for whatever reason to restrict your use of the Onextwo Facility at any time if you are found to be in breach of this warranty.
You should check your account balance each time you access the Services. In the event of any errors, it is your responsibility to notify us at the earliest opportunity together with your record of transactions since the balance was last verified in order for us to deal with such error in accordance with clause 3.1.6.
Either party may suspend or cancel your account immediately if the other breaches any of its obligations under these terms and conditions. Return of any outstanding balance to you will be subject to the provisions of these terms and conditions. The suspension or cancellation of your account will not affect either party’s statutory rights or liabilities.
We reserve the right to limit or refuse any bet, stake or other wager made by you through your account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible.
Monies in your account will not attract any interest.
We may, at any time, set off any positive balances on your account against any amount owed by you to us.
You understand that by using the Services you may lose money on bets placed and you accept full responsibility for such loss.
You can view your account transactions online in real-time at any time.
If you wish to discuss your account for any reason, please contact one of our customer representatives at firstname.lastname@example.org, or by using the contact-form which is provided in our website.
We reserve the right, at our absolute discretion and without notice to you, to add new games and activities to the Onextwo Facility or to discontinue any activity or game or Service at any time.
- Closing your account
We reserve the right, upon providing notice to you, to close your account and refund the balance of your account at our reasonable discretion, at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible.
You have the right to close your account at any time, providing your account does not show a balance due to us. If you wish to close your account, you should notify us in writing, via e-mail, fax or letter.
Any balance in your account at the time of closure will be credited to your credit card and/or sent to you by cheque or bank transfer. If you have placed any bets, the outcome of which is as yet unknown, and which subsequently you win, the corresponding sums will be sent later when the bet is completed.
Without limiting the other provisions of this clause 2.3, you agree that the Company may (with immediate effect) lock or close your account if:
- you breach these terms and conditions or the Betting Rules and Procedures;
- the funds in your account are insufficient for the proposed use of the Services;
- the Company has reason to believe that your dealings with the Company constitute an illegal or fraudulent activity (and in this event the Company shall not (to the extent permitted by law) be liable to you for any such deposits, nor shall it incur any liability to you where it is required to give information or documentation relating to you to any relevant regulatory authority);
- the Company suspects that access to your account may not be by an authorised person;
- legal or regulatory requirements require such locking or termination; or
- a security, disrepute or other issue deemed reasonably significant by the Company arises.
- The customer shall have the possibility to bar himself/herself from future betting by applying in writing by letter or e-mail to have his/her account closed.
III. Payments & Security
We only operate the Services in Euros. You cannot use any other currency. We do not offer credit facilities. You are not allowed to place a bet greater than the amount deposited in your account.
You can deposit funds into your account by way of debit or credit card (subject to our acceptance of the relevant card and to our being satisfied that the billing address for the card is that same as the address you provide to us when registering with us) or other methods as described on our website. Other methods of payment will be accepted at our discretion. If we accept payments by other means, the additional charges incurred by this payment may be payable by you. We will warn you of these charges before processing the payment.
Deposits may currently be effected at any time (free of charge) by bank remittance (see bank information) or by means of credit card payment (for a charge). After the money amount arrives on the account of the company or electronic confirmation is received of credit card payment, the amount which is deposited shall be credited to the account. Only one credit card may be used for deposits and/or withdrawals for each customer account.
In order to open an account, we may require you to provide us with proof of your identity in the form of such documentation which we may reasonably request in order to perform a satisfactory audit in compliance with all relevant financial or other laws and regulations in force from time to time. If you fail to provide the necessary documentation within a reasonable time after our request, or if you submit fraudulent documentation, we reserve the right to refuse to open an account on your behalf. You will not be able to place any bets with us until we are satisfied that there are cleared funds in your account.
You are solely responsible for the record, payment and accountability to any governmental or other authority, of any rates, taxes or levies applicable to any winnings received by you from us.
Every request for withdrawal made is thoroughly checked by our employees before being processed. When we have accepted a request for withdrawal from your account, we will send you an email. Only then shall the request for the withdrawal of funds be deemed to have been processed and approved.
You are fully responsible for paying all monies owed to us. Should funds be credited to or debited from your account in error, you must notify us of the error without delay. Any sums credited to you due to the error must be returned to us immediately and any sums debited from your account in error must be returned to you immediately. Funds credited to your account in error shall not be used for betting and we reserve the right to void any transaction involving such funds. The parties agree to indemnify each other in respect of any erroneously credited and/or debited funds.
You will not make any charge-backs, and/or reverse any payments made by you and will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence.
We reserve the right to lock your account if there has been or we suspect any fraudulent payment including use of stolen credit cards or any other fraudulent activity. We may also reverse any pay-out made and recover any winnings on your account. We shall not be liable for any unauthorised use of credit cards whatsoever.
We maintain your balance in cash, or a cash equivalent. We ensure that 100% of the balance in your account is available for immediate withdrawal. All deposits and withdrawals into your account are made online in Malta real-time and are secured by GlobalSign.
Your account can only be accessed with your unique username.
You must keep your username and passwords strictly confidential. It is your responsibility to safeguard their secrecy and you acknowledge that we shall not be required to maintain usernames or passwords if you misplace, forget, lose or are otherwise unable to access the Onextwo Facility unless such inability is caused by an error made by us. If you create a login disk to access your account from different computers or to back-up your account information, you do so at your own risk.
IV. Prohibited uses of the Onextwo Facility
V. The Services
- We are not legally permitted to accept any bets from persons under the age of eighteen years. You warrant that you are over the age of 18 and have the mental capacity to take responsibility for your own actions. We reserve the right to void any bets that have been placed (or we reasonably suspect have been placed) by minors. You confirm that you are aware that underage gambling is a criminal offence.
- Any fraudulent, criminal or suspicious activities will be reported by us to the relevant authorities and credit reference agencies.
- We reserve the right to void any or all bets made by any group of people suspected of acting in conspiracy or concert to defraud us. This can include persons, relatives, organisations, bookmakers and their employees/agents
- No officer, director, employee, consultant, agent or partner of the Company or any of its group companies or other affiliated companies, or its distributors, suppliers or vendors is permitted to use the Onextwo Facility directly or indirectly. This restriction also applies to relatives of such persons and for this purpose ‘relative’ includes, but it not limited to, any of a spouse, partner, parent, child or sibling.
- The Onextwo Facility is only open to residents in jurisdictions where participation is legal and not prohibited. You warrant to the Company that you will not access the website or the Services from within a jurisdiction that prohibits gambling. Further, you warrant to the Company that you will not access or register on the website at any time if you are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of your location). You acknowledge that it is your sole responsibility to verify the laws in your jurisdiction, which may prohibit participation in the Onextwo Facility. You are encouraged to seek legal advice before registering and/or placing any bets or depositing any money to verify that your proposed dealings with us are not contrary in any way to such laws. We do not accept any responsibility for your breach of any applicable local or national laws.
- Further to, and without limiting, clause 4.1.5 above, you must not be resident in the United States of America (“US”) and the Company will void any wagers that it receives or reasonably suspects have been received from the US.
- Placing a bet
When a bet is placed and accepted, the corresponding amount is charged against your account. You must check that the bet instructions which you have submitted are correct before confirming the bet. After the bet is announced, it is not possible to cancel or change the bet. We reserve the right not to accept, or accept only a part of any bet.
Where a number of bets are submitted by a customer, they will be dealt with in the order received.
A number of bets may be treated as being one when a customer sends multiple copies of the same bet. The Company reserves the right to void bets where there may be evidence of collusion between two or more clients.
The acceptance and payout of bets are subject to different limits. These in particular include limits on the amount of the bet which is placed, betting note limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated under Betting Rules and Regulations.
The Company reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.
All prices are subject to fluctuation. Any bet that is accepted after the official start time will be void unless otherwise stated.
- Valid bets
A bet is only deemed to be valid once a transaction code has been issued, see the Bet Acceptance section of the Betting Rules and Regulations. The bet can then be viewed at “my bets”.
You acknowledge that it is your responsibility to ensure that you fully understand the Betting Rules and Regulations and the methods, rules and procedures of Internet gambling in general.
We are not responsible for a bet not being placed for any reason, including but not limited to; computer malfunctions and failure of telecommunications services or internet connections. We will not honour ‘bets’ that have been submitted to us, but not confirmed as described in clause 5.2.1 above.
You shall not employ or make use of any system or artificial intelligence software including but not limited to machines, computers, software or other automated systems designed specifically to defeat our software. We will not honour any bets pursuant to which you have employed or made use of such systems or artificial intelligence software.
Winnings will be credited to your account following confirmation of the Services result by the Company.
We are not responsible for any lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries sent by you. Any request, prize claims or entry materials which we do receive shall become the property of the Company upon receipt and will not be returned to you and therefore we advise you to retain a copy of any such materials.
Funds in an account are paid out by means of bank remittance following electronic request by the customer via the “payout” function. Customers may order the entire funds in their account or only part of the credited amount be paid out as they see fit at any time unless:
The funds in the betting account come from a bonus credit note or winnings from a bonus credit note and the bonus amount has not been turned over three times.
The customer applies for payout for the first time and has not met the respective requirements (payout for the first time)
In reviewing the personal customer data it is determined that the data was misrepresented or the customer maintains more than one betting account (in these cases the betting account will be closed and all bets made via the betting account shall be deemed to be null and void).
Payouts shall generally be free of charge to customers unless:
Customers request the payout of an amount which is deposited by credit card, SOFORT-banking or Skrill (Moneybookers) and not turned over. In this case a processing fee of 8% of the requested amount will be charged and deducted from the betting account.
The customer requests payout of an amount less than EUR 10. In such case a fixed processing fee of EUR 5 shall be charged. (This shall not apply when accounts are permanently closed when the total amount in the account is less than EUR 10.)
The customer requests that the amount to be paid out be remitted to a bank account for which a standard EU remittance is not possible. All fees shall be borne by the recipient in the case of such remittances abroad.
For an amount to be paid out for the first time a copy of the personal identity card must be sent by letter to check the identity of the customer and a verification of personal data, for example by transmitting a telephone or other invoice indicating the residence of the customer if the address is not already stated on the personal identity card.
If a dispute arises and is not covered by these terms and conditions, our customer service team will do their best to resolve it on a basis of good faith and fairness in accordance with our internal complaints procedures.
All disputed prices and/or bets must be contested within 14 working days of the settlement of the bet or the settlement will be deemed to have been accepted by you.
You will be informed of the results of such dispute within 10 days that the complaint has been submitted. In some cases, an extension of a further 10 days in necessary to complete it, in such circumstances you will be informed within the first 10 days.
If you are not satisfied by the response given by our customer service team, you may refer such complaint and all relevant facts to the Authority's Player Support Unit or the ADR (Alternative Dispute Resolution) entity, Pardee Consulta. If you would like to contact the ADR entity, please visit their website https://www.adrbyardee.eu/ and submit a dispute from. You may also email email@example.com or wirte to First floor, Victoria Buildings, 8 Triq I-Ghenieq, Naxxar NXR3622, Malta. Please ensure to inculde your customer login name with all communication.
The Player Support Unit or ADR Entity will examine the merits of such complaint and act as a mediator between you as the player and Onextow to facilitate an amicable settlement of the dispute. Dunring such investigations, the Player Support Unit shall demand any pertinent information as required.
If the Player Support Unit or ADR Entity identify a breach of a regulatory instrument upon handing the complaint, they shall escalate the issue to the Authority's directorate responsible for compliance.
If the complaint remains unsettled you have the right to contact Malta Gaming Authority (MGA) through email to firstname.lastname@example.org or at https://www.mga.org.mt/support/online-gaming-support/
- Bonuses and promotions
- All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. We reserve the right to withdraw any promotion, bonus or special offer at any time.
- If you participate in a promotion, you must not cash-in before fulfilling the requirements and rules of that particular promotion, as set out on our website.
- If a customer abusively maintains several accounts, any credited bonus amounts shall be cancelled and subtracted from the original customer account.
- In case of short term repetitive pay-ins and pay-outs IBA reserves the right to reduce or cancel the bonus paid.
VI. No warranty and availability of the Onextwo Facility
The Company will endeavour to provide the Onextwo Facility using its reasonable skill and care. Save where required by law, the Company makes no warranty or representation, whether express or implied, in relation to the Onextwo Facility.
The Company makes no warranty that the Onextwo Facility will meet the your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Onextwo Facility is free of viruses or bugs, nor does the Company make any warranty as to the full functionality, accuracy, reliability of the materials supplied by the Company or results of the Services or the accuracy of any information obtained by you through the Services. If a fault occurs in the service you should report it to email@example.com and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Onextwo Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. In this event, the Company will attempt to restore the Services as soon as it reasonably can.
VII. Limitation of liability
You agree that your use of the Onextwo Facility is at your sole risk.
We shall not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Onextwo Facility and you confirm that we will not be liable to you or any third party for any modification to, suspension of or discontinuance of the Onextwo Facility.
We reserve the right to withdraw the Onextwo Facility or elements of it, including the Services at any time, and will not be liable to you as a result of any such action.
We will not be held responsible for any typing, technical, or human error in the operation of the Onextwo Facility. In the event of error, we reserve the right to either void any affected bets or to correct the error. Where a correction by the Company changes the terms of a bet, you will be given an opportunity to accept the revised terms before the bet is deemed corrected.
Where we are in breach of these terms & conditions, we shall only be responsible for any losses suffered by you as a result of and to the extent that such losses are a consequence foreseeable to both us and you at the time you last accepted the terms and conditions.
Our liability under clause 7 above shall be limited to an amount equal to the maximum payout available.
We will under no circumstances be held liable for any damages or losses of an indirect nature that are deemed or alleged to have resulted from or been caused by the Onextwo Facility, or its content including, without limitation, delays or interruptions in operation or transmission, communication line failure, any persons use or misuse of the website, Services or their content, any errors or omissions in content, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss.
We will not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.
We reserve the right to withdraw the website, or the Services or elements of either at any time, and save for any rights that you may have over deposited funds in your account, will not be liable to you as a result of any such action.
VIII. Intellectual property rights
The Company grants you the non-exclusive, non-transferable, non-sub-licensable right to install and use the computer software programmes downloadable from the website (the “Software”) and all content derived from it, including the copyright and all intellectually property rights therein, in connection with the Services and in accordance with these terms and conditions. You may install the Software onto a hard disk or other storage device and make back up copies, for your personal use only in connection with the Services through a computer which you are the principal user. You must not:
The name “onextwo”, the website www.onextwo.com and any other trade marks, service marks and or trade names used by the Company (the Trade Marks), and all materials in the Onextwo Facility (including but not limited to all software, text, methodologies, concepts, images, pictures, graphics, videos, and audio) are owned by us, and contain intellectual property rights and copyright protection. You acknowledge that you do not have any rights whatsoever in relation to any of such Trade Marks or materials as referred to in this clause 8.1.2, you do not obtain any through your use of the Onextwo Facility and you cannot use them without our prior written consent.
- use, copy, modify, create derivative works from or distribute the Software, any part of it, or any copy, adaptation, transcription, or merged portion of it, except to the extent that the foregoing acts are permitted by law;
- decode, reverse engineer, disassemble, decompile or otherwise translate or convert the Software or any part of it, except to the extent that the foregoing acts are permitted by law;
- transfer, loan, lease, assign, rent, or otherwise sublicense the Software;
- remove any copyright, proprietary or similar notices from the Software (or any copies of it);
- make the Software available to any third party through a computer network or otherwise;
If you have any dispute with regard to any outcome in the Services or any other activity, you must submit your complaint to the Company in writing within fourteen (14) days of the incident by email to firstname.lastname@example.org. You may also submit notices to the Company in writing at: Cornerstone Business Centre, Level 1-Suite B, 16th September Square, MST1180 Mosta, Malta. Any notice the Company gives to you (save as otherwise set out herein) will be sent to the email address that you provided when you registered your account.
These terms and conditions as amended from time to time represent the entire agreement between you and us in relation to your use of the Onextwo Facility. You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions. You agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that your agreement shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these terms and conditions.
You may not transfer any of your rights under these terms and conditions to any other person. The Company may transfer its rights and obligations under these terms and conditions to a third party where your rights will not be affected.
Except insofar as these terms and conditions expressly provide that a third party may in their own right enforce a term of these terms and conditions, a person who is not a party to these terms and conditions has no right under local law or statute to rely upon or enforce any term of these terms and conditions.
If any part of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.
No waiver by the Company of any of these terms and conditions shall be construed as a waiver of any preceding or succeeding breach of any of these terms and conditions.
Nothing in these terms and conditions shall be construed as creating any agency, partnership or any other form of joint company between you and the Company.
If there is any inconsistency between these terms and conditions and any document incorporate by reference, these terms and conditions will prevail.
XI. Betting Rules and Regulations
These terms and conditions are deemed to incorporate the Betting Rules and Regulations which govern, amongst other things, the Services offered, the methods of play and the Company’s settlement procedures and you confirm that you have read, understood and accept the Betting Rules and Regulations.
XII. Your personal information
XIII. Entry into force
These terms and conditions are effective from 1st of April 2010 – 0.00 hrs [CET] and all previous terms and conditions are cancelled.